CHEERFUL COMMENTS AND CONSTRUCTIVE CRITICISMS

Thank you for your recent stay at Serendib Hotels, as a part of our desire to add more “VALUE” to our service, we are interested in your feedback regarding your experience at Serendib Hotels & Resorts. Please share your comments by completing the form below. Use the smiley faces to indicate level of happiness (=happy, =average, =unhappy) and the space provided to add any necessary details. Thank you again for choosing our Hotel and for filling out this questionnaire, we look forward to welcoming you back.
How was your meet and greet handled on arrival?
What other information would you have liked to have received during your initial briefing?
How did you find your accommodation and facilities?
Were your rooms adequately cleaned and serviced?
How did you find your meals? Any suggestions are welcome.
How were the waiters and bar services?
Did you find the staff courteous, friendly and efficient?
What was the most enjoyable part of your stay?
Would you be happy to recommend our Hotel to family and friends?
Overall, how would you rate your stay?
Any additional comments, recommendations, or suggestions?