WHAT ARE THE CHECK IN AND CHECKOUT TIMES

The check in time is 14:00hrs and departure time is at 10:00hrs. If you would like to extend your stay or depart later, please contact reception to check availability and additional charges. Early check in is subject to availability, terms and conditions apply.

WHAT IS OUR CANCELLATION POLICY?

Cancellation – Cancellation made by providing 48 hours prior notice to arrival, cancellation fees will be waived off, the booking can be rescheduled for a future date, and the subsequent advance payment can be assigned toward the future booking. Cancellation with less than 24 hours’ notice will incur a 100% cancellation fee for the booking value for the first day/night.

WHAT ARE THE MEASURES SERENDIB HOTELS HAS TAKEN FOR THE SAFETY OF OUR GUESTS?

These are the measures we have taken to ensure guest safety and security:

  • CCTV cameras are in place to monitor all activities taking place within the hotel premises.
  • Every guests is required to produce identity cards upon check in
  • Trained security personnel (including former army officers) are present 24/7 in order to detect any unusual or suspicious activity.
  • Daily briefings are carried out to all associates, updating them of any information that requires their attention.
  • Meeting points have been assigned at each property in case of emergency such as fire alarm, terrorist intrusion.
  • Training is provided to all associates on managing emergency situations.
  • No person is allowed to enter the hotel with any form of clothing that would hinder identification.

WHAT IS THE LOCAL LANGUAGE?

While English is an official language, and is widely understood, a number of indigenous languages are also spoken. The most common is Chewa (or Chichewa – the language of the Chewa).Courtesy of Serendib Hotels and Resorts, we offer 30 minutes complimentary Chichewa language lessons for you to familiarize with the local language. Our team in respective hotels will be available to teach you.

WHAT IS THE WEATHER LIKE IN MALAWI?

Malawi has a sub-tropical climate, which is relatively dry and strongly seasonal. The warm-wet season stretches from November to April, during which 95% of the annual precipitation takes place. Annual average rainfall varies from 725mm to 2,500mm with Lilongwe having an average of 900mm, Blantyre 1,127mm, Mzuzu 1,289mm and Zomba 1,433mm. Extreme conditions include the drought that occurred in 1991/92 season and floods of 1988/89 season. The low-lying areas such as Lower Shire Valley and some localities in Salima and Karonga are more vulnerable to floods than higher grounds.

A cool, dry winter season is evident from May to August with mean temperatures varying between 17 and 27 degrees Celsius, with temperatures falling between 4 and 10 degrees Celsius. In addition, frost may occur in isolated areas in June and July. A hot, dry season lasts from September to October with average temperatures varying between 25 and 37 degrees Celsius. Humidity ranges from 50% to 87% for the drier months of September/October and wetter months of January/February respectively.

WHAT IS THE SAFETY AND SECURITY IN MALAWI?

Malawi is considered a safe country for tourists and Malawians are rightfully known for their friendliness. However, the usual precautions should be taken as would be advised for tourists anywhere.