Dear Valued Customers,
As you are aware the Coronavirus (COVID-19) has been declared a pandemic. Serendib Hotels and Resorts has swiftly moved to adopt WHO and Ministry of Health guidelines to ensure that our guests and people’s health remain paramount in the course of doing business amidst this pandemic. Serendib Hotels and Resorts would like to assure its Stakeholders that we are doing everything possible to ensure that prevention and containment of the disease are key at this time. We are closely monitoring the situation and adopting precautionary measures to ensure everyone’s well-being.
A Business Continuity plan is in place, to ensure that there are no service disruptions should we have a confirmed case, but also outlines the plan within the Group on how to deal with the pandemic. A Coronavirus Response Management team has also been set up to drive the response initiative across our Hotels and Resorts. We are in the process of screening with the collaboration of our medical service provider in all our units. Furthermore, we have set specific floors for self-quarantine as guided by the Ministry of Health.
Our people have been educated on the disease, prevention measures, and what actions to take should there be a confirmed or suspected case in any of our Hotels and Resorts. They have also been educated on measures to take should they feel sick and suspect themselves of having contracted the disease. Daily updates will also be provided to our people through the Coronavirus Response Management team to ensure that our people are abreast with everyday changes in managing the outbreak, in order to better assist our guests. As part of preventive measures, we have installed Hand Sanitizers at various customer touch points in places like the arrival areas, restaurants, bars, meeting rooms to ensure that customers are continuously sanitizing. Our people are also making sure that these customer touchpoints are continuously being sanitized as part of the preventive measures. Serendib Hotels and Resorts is also implementing social distancing in our meeting places as part of preventing the disease. We would like to assure our valued customers that we will continue to closely monitor the situation, with the primary aim of ensuring that the health of our customers and people remains a priority.